Technical Support Information, Availability, & Contact Details

For PGP Command Line for IBM iSeries and IBM zSeries, PGP Corporation offers technical support tailored for mainframe and midrange environments. PGP Basic Support offers access to technical assistance by phone, email, and the Web 8x5 (PST). PGP Premium Support provides round-the-clock 24x7 availability.

Availability

• PGP Basic Support: 8:00am – 5:00pm Monday–Friday PST
• PGP Premium Support: 24x7 Worldwide

Contact Information

PGP Support partners with Patrick Townsend & Associates, leaders in mainframe and midrange support services, to provide customers with support for PGP Command Line for IBM iSeries and IBM zSeries. Patrick Townsend support operations are based in Olympia, WA, USA.

Customers with active PGP Support agreements for PGP Command Line for IBM iSeries and IBM zSeries can request technical assistance:

• By Phone: +1 800 416 3954 (U.S.)
• On the Web: www.patownsend.com/Support.htm

PGP Premium Support customers: During weekends or emergencies, please contact your designated support contacts.