PGP SUPPORT
Support
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Purchase Options
PGP® Basic Support
PGP® Premium Support
PGP® Gold
PGP® Platinum Support
PGP® Support annual agreements are available for purchase or renewal through PGP Corporation's worldwide partner network.
Please contact your existing PGP representative or locate a PGP® Channel Partner.
*PGP® Prepaid Incident Support
PGP Prepaid Incident Support is available for purchase on the PGP® Store.
* A PGP Support incident is a single, specific technical issue-based request for support. Customers can expect a response from a PGP Support Engineer within 24 hours of the receipt of the request during the normal business week.
A PGP support incident is closed when the issue is resolved. PGP Corporation will use all reasonable efforts to escalate and resolve an issue within a predefined period, depending on the type of incident support being provided.
An incident is considered closed when any of the following resolutions occur:
- The issue is a feature of the PGP® product in question and may involve customer education or training.
- There is functional clarification related to the use of the PGP product in question.
- A workaround process or procedure is available that addresses the immediate customer/user need.
- The issue is one of functionality and will/will not be addressed in a future PGP® software release.
Customers purchasing PGP Prepaid Incident Support can contact PGP Support by telephone Call Me Back, email, or the Web during normal business hours. Customers also have full access to the PGP Support Site, including the PGP KnowledgeBase, FAQ and Tutorials, and the PGP Community Forum.