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Based on the level of PGP Support a customer purchases, PGP Support Engineers are available during the following times:
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PGP Basic Support & PGP Prepaid Incident Support
- Americas: 8:00am – 5:00pm Monday–Friday EST-PST
- Europe: 8:00am – 5:00pm Monday–Friday GMT-CET
- Asia-Pacific: 8:00am – 5:00pm Tuesday–Friday HKT
- Monday: 2:00pm – 10:00pm HKT
- Japan: 8:00am – 5:00pm Tuesday–Friday Tokyo
- Monday: 3:00pm – 11:00pm Tokyo
PGP Premium Support
- Americas: 2:00am Monday – 2:00am Saturday EST-PST
- Europe: 8:00am Monday – 8:00am Saturday GMT-CET
- Asia-Pacific: 2:00pm Monday – 2pm Saturday HKT
- Japan: 3:00pm Monday – 3:00pm Saturday Tokyo
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 "PGP Support Small & Medium Business Worldwide Availability")