Support

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Overview

PGP® Support offers Standard and Enterprise Support. Standard support provides annual support agreements available in one package (PGP Bronze Support) to help maintain business continuity. Enterprise Support provides annual support agreements available in three packages (PGP Silver, Gold, and Platinum Support) to help maintain business continuity. All levels of support provide access to PGP Support Engineers by telephone and the Web. Customers also have full access to the PGP Support Site, including the PGP knowledgebase, FAQ and Tutorials, and the PGP Community Forum.

Standard Support

PGP Bronze Support

PGP Bronze Support provides customers with access to PGP Support Engineers and the PGP Support Site. PGP Support Engineers are available through interactive chat, private forum, and credit card telephone support.

Enterprise Support

PGP Silver Support

PGP Silver Support provides enhanced accessibility, with round-the-clock 24x5 availability to enhance the organization's operational readiness during the business week. PGP Silver Support provides access to support via direct phone, email, and the web.

PGP Gold Support

PGP® Gold Support extends support availability to 24x5 and on weekends for assistance with critical issues. PGP Gold is available as an add-on program to PGP Silver Support. PGP Gold Support also includes direct phone access to our Technical Support Team.

PGP Platinum Support

PGP® Platinum Support provides access to the most experienced PGP Support Engineers to prioritize and assist customers. The designated PGP Support Engineer develops a support plan to maximize continuity, reviews the implementation plan, and conducts a regular review of the customer's support activity.

PGP Platinum Support extends availability to 24x5 and on weekends for assistance with critical issues. In the event of a support emergency, the PGP Support Engineer, who already understands the organization's environment, will respond to the request.

Included with PGP Platinum Support are two seats of bundled PGP Technical Training on PGP® products.